Privacy Policy of Aviate Fluency
At Aviate Fluency, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform, engage with our services, or interact with us. Our online platform connects students with expert online language tutors for personalized instruction, accent reduction, conversation practice, test preparation (TOEFL, IELTS), and cultural immersion sessions in English.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes your name, email address, postal address, phone number, and date of birth, which you voluntarily provide when registering for an account, booking a session, or contacting us.
- Educational and Language Learning Information: Information related to your language learning goals, current proficiency level, areas of interest, and test preparation needs (e.g., TOEFL, IELTS progress) that you provide to tailor your learning experience.
- Payment Information: When you make a purchase, we collect necessary payment details, such as credit card numbers or other financial account information. This information is processed securely by third-party payment processors, and we do not store sensitive payment card details on our servers.
- Communication Data: Records of your communications with us, including emails, chat transcripts, and feedback forms.
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referral URLs, pages viewed, time spent on pages, and dates/times of access. This helps us understand user behavior and improve our service.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Our Service: Delivering language tutoring, personalized instruction, accent reduction, conversation practice, test preparation, and cultural immersion sessions.
- To Personalize User Experience: Tailoring content, recommendations, and services based on your learning goals and preferences.
- To Manage Your Account: Creating and managing your user account, including processing registrations and enabling access to our platform.
- To Process Transactions: Handling payments for services rendered.
- To Communicate With You: Sending service updates, administrative messages, promotional offers, and responses to your inquiries.
- For Internal Analytics and Improvement: Analyzing usage patterns to understand how our service is used, identify areas for improvement, and develop new features.
- To Ensure Security: Protecting against fraud, unauthorized transactions, and other illegal activities.
- To Comply With Legal Obligations: Fulfilling our legal and regulatory requirements.
3. Legal Basis for Processing Personal Data (GDPR)
For individuals in the European Economic Area (EEA) and the UK, we process your personal data based on the following legal grounds:
- Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., providing language tutoring services).
- Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, and your fundamental rights do not override those interests (e.g., improving our services, preventing fraud, direct marketing).
- Consent: Where you have given explicit consent for us to process your personal data for a specific purpose. You have the right to withdraw your consent at any time.
- Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.
4. Disclosure of Your Information
We may share your information with certain third parties under specific circumstances:
- Tutors and Instructors: To facilitate your language learning, relevant information (e.g., your name, language goals, session history) will be shared with your assigned tutor(s).
- Service Providers: We may share your data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support. These service providers are bound by confidentiality agreements and are prohibited from using your personal information for any purpose other than providing services to Aviate Fluency.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Legal Requirements: If required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our users or the public.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
5. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, consistent with our legal obligations, and to resolve disputes and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
6. Data Security
We implement robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server hosting. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
7. Your Data Protection Rights
Depending on your location, particularly if you are in the EEA or the UK, you have certain rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
8. Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Aviate Fluency
East Drive
New York, New York, 11225
USA